Information we collect from you
When enrolling or participating in our training courses and otherwise from time to time, we may ask you to supply personal information such as your name, gender, address, date of birth, telephone number, e-mail address or location data. We may ask you to supply additional information for security purposes or to provide specific services to you.
We may also conduct surveys or market research and may seek additional information from you on a periodic basis. These surveys will provide us with information that allows improvement in the types and quality of services offered to you, and the manner in which those services are offered to you.
Personal information may be collected from you via our website or by other means.
Information Response Learning collects from you
When enrolling or participating in one of our nationally-recognised training programs, our partner RTO, Response Learning Australia (ABN 58 082 046 599, RTO #30879), may also ask you to supply personal information such as your name, gender, address, date of birth, telephone number, e-mail address or location data for the purposes of issuing qualifications or statements of attainment to you.
Response learning will keep your personal information adn the records associated with your training and assessment on file to facilitate the re-issue of qualifications if required, in accordance with standards and legislation governing RTOs.
Use and disclosure of your personal information
Your personal information may be used to contact you for the purposes of:
- Delivering the training and assessment services you have purchased from us;
- Seeking your views on the quality of our services so that we can improve them; and
- (with your consent) to contact you from time to time with marketing or promotional information regarding Extend Training.
Other than as listed above, neither Extend Training nor Response Learning will use or disclose (or permit the use or disclosure of) personal information that could be used to identify an individual in any circumstances, except:
- where the law requires us to do so; or
- where you have given express consent to us for a prescribed purpose.
Neither Extend Training nor Response Learning will sell, distribute, rent, license, disclose, share or pass your personal information onto any third parties.
We will take all reasonable steps to ensure that all information collected from you is stored in a secure environment and accessed only by our authorised personnel.
Please note that no information transmitted over the Internet can be guaranteed to be 100% secure. We will endeavour to protect your personal information but we cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
Further, you understand that if you submit information to public domains, such as message boards or forums, such information becomes public and you lose any privacy rights you might have with regards to that information.
Accessing, correcting and updating your information
You have the right to gain access to your personal information at any time. If you wish to access or update any personal information that you have provided to us, please contact us.